How to request deletion
If you can open the app, go to Settings → Account & Data → Delete Account to submit a request directly.
Write to cs@seorilabs.com to request deletion. Please put "Reascend account deletion request" in the subject line.
Include the code from Settings → Account & Data → Copy Support Code. Copying a new code invalidates the previous one. Keep the code before uninstalling the app. If you already uninstalled it, send a saved support code or the order number from a purchase receipt.
If you have neither a support code nor a purchase order number, contact us so we can explain any available verification steps. A device description or game progress alone is not enough to delete an account.
To prevent anyone from deleting someone else’s data, we may ask you to complete a minimal verification step, and we will reply once deletion is complete.
The app does not store personally identifying information such as your name, email address, or phone number. Please do not send personal details that are not needed for verification.
Data that is deleted
Your Firebase authentication account and its Seori Labs Platform mapping are deleted.
Your server-side progress is deleted. This covers tower and stage, stats, equipment and avatars, currencies, objectives and mail, season pass, attendance, and settings, along with the one previous generation of the save kept for corruption recovery.
Your entries on the all-time and season leaderboards are removed, so they are no longer shown to other people.
Analytics event records and anti-abuse flags associated with the account are deleted.
Information that is retained
If you made a purchase, payment and refund records are retained for the period required by applicable transaction-record retention law. These records are used only to confirm that a payment occurred.
Aggregate statistics already sent to Google Analytics cannot identify an individual and are handled according to that service’s configured retention period.
Progress stored on your device is separate from server-side deletion. It is removed when you uninstall the app.
Timing
We delete the data and reply within 7 business days of verifying your request.
Once deletion is complete, the support code no longer identifies that account. Opening the app afterwards starts a new account from the beginning.
Deletion cannot be undone. If you want to keep your progress, please reconsider before sending the request.
Removing only your leaderboard entry
If you want to stop appearing on the leaderboard without deleting your account, say so instead of requesting deletion. We will remove only the leaderboard entry and keep your progress.
